Tagline White

Improving Quality Outcomes Through Education

Discover and plan your days with our thought-provoking conference program day-by-day overview. Designed with your professional and organisational objectives in mind, you have access to a number of informative, practical, hands-on, interactive and entertaining sessions - you’re spoilt for choice.


Download Program

Pre-Conference - Thursday 17 May

09:00 Registration Open

10:15 - 17:00 Full Day Pre-Conference Workshop - $250

How to become a high performing general practice or Aboriginal Community Controlled Health Service

Presented by: Dr Nwando Olayiwola, Dr Kirsten Meisenger, Dr Tina Janamian, Mabli Jones and Melissa Simpson

This interactive workshop will incorporate mini sessions on relevant hot topics that will support your journey in becoming a high performing primary care practice. It will draw from the ten building blocks of high performing primary care framework and other evidence based methods for implementing change to achieve the Quadruple Aim of health. Participants will rotate through the following mini sessions allowing them time to gain insight, ask questions, and workshop ideas. This workshop will build on the AGPAL stage 1 Health Care Homes or Health Care Homes Readiness training.

Dr Nwando Olayiwola
Dr Kirsten Meisenger
Dr Tina Janamian
Mabli Jones
Melissa Simpson

12:30 - 13:30 Lunch

13:30 - 15:30 Surveyors and Assesors

Infection Control - Surveyors

Presented by: Lin Lochead

A common area of non-compliance for many practices across Australia, this session reviews the Australian Standards recommendations and RACGP Standards 5th edition requirements to provide surveyors with practical methods for supporting practice teams to implement the correct sterilisation processes and safe work practices


Lin Lochead
Assessment against the QIC Health and Community Services Standards 7th Edition - Community Assessors

Presented by: Rachael Pallenberg and Tracy Columb

This session will support QIP Assessors to increase their understanding and interpretation of the new QIC Health and Community Services Standards 7th Edition. Session themes will provide greater insight into evidence requirements and tips to assist with undertaking on-site assessments. Gain practical knowledge and advice on best supporting organisations during the on-site assessment and benefit from discussions with other QIP Assessors and QIP staff around key areas of the QIC Standards.

15:15 Afternoon Tea

15:30 - 16:30 Surveyors and Assesors

RACGP 5th edition: Asking practices the right questions to ensure effective assessment against less prescriptive Standards - GP Surveyors

Presented by: Dr Janet Fryar and Gary Smith

Dr Janet Fryar
Gary Smith

With the 5th edition Standards shifting to contain indicators which are more out-come and patient-centred rather than process-focused, the scope of assessment of these indicators has significantly broadened for surveyors.

In this workshop you’ll be provided with practical techniques, advice and engaging discussions around asking the right questions to support practice teams with providing relevant evidence requirements against the 5th edition Standards.

A Guide to AccreditationPro - Community Assessors

Presented by: Tim Neunhoffer, AGPAL and QIP Workforce Manager


16:30 - 17:30 Surveyors and Assesors

Online Platform demonstration - Assesors and Surveyors

Presented by: Tim Neunhoffer, AGPAL and QIP Workforce Manager

Following the launch of the AGPAL and QIP accreditation hub for clients, our team are working toward the development of a new AGPAL Surveyor and QIP Assessor online hub.

This update will provide details surrounding how the hub aims to improve upon the current iAssess portal, incorporating a number of new features and functionality to better support our surveyors and assessors such as the nominations process and performance management integration.

A basic demo will be shared and discussions will be encouraged to assist in the guidance of the hub development.

17:30 - 20:00 Conference Welcome Party

Day 1 - Friday 18 May

07:30 Registrations Open

08:00 - 08:20 Arrival tea/coffee

08:15 All Delegates Seated

08:20 - 09:00 Official Opening of the Conference

09:00 - 10:00 Plenary 1

Getting to Great: Using Innovation to Strengthen the Medical Neighbourhood

Presented by: Dr Nwando Olayiwola
Sponsored by: The Australian Government, Department of Health

Dr Nwando Olayiwola

In a recent Commonwealth Fund Report, between 1983 & 2014, the percentage of United States physicians practicing alone fell from 41% to 17%, and this trend is also occurring across developed nations. As healthcare in the United States and many other nations shifts from volume to value-based drivers and larger health systems with more accountability, the need to engage the entire medical neighborhood in the care of patients has become increasingly essential. Care coordination, and the integration of primary care with hospital, specialty, diagnostic, pharmacy, social, behavioral, allied health and ancillary services has never been more important.   While many technologies and solutions have been offered to address system shortcomings, in many cases, such approaches have fallen short of expectations.  As we pursue the attainment of the Quadruple Aim – improving the health of populations, demonstrating cost savings, optimizing the experience and satisfaction of the care team, and delivering a better experience of patients – how can we ensure the that patients get the best out of any healthcare system? In essence, how do we move from good, where we are now, to great?

In this session, participants will:

 - Understand current trends in health care delivery, including Patient-Centered Medical Homes, Health Care Homes and the medical neighborhood

 - Understand international comparisons on health care spending and outcomes and how this impacts the Quadruple Aim

 - Be able to identify current gaps in care coordination and integration

 - Develop a framework for strategies to optimize the health care delivery system through innovation and creative, outside of the box solutions

10:00 - 10:25 Morning Break

10:30 - 11:30 One Hour Sessions

Interpreting the RACGP Standards for general practices 5th edition

Presented by: Angela Mason-Lynch
Session overview TBC

Angela Mason-Lynch


Inspiring, Engaging and Leading Millennials

Presented by: Jordana Borensztajn

Jordana Borensztajn

For the first time in history, four generations are working together under one corporate roof. What if businesses can learn to harness the power of the next generation and use it to their advantage? Through exploring the qualities and traits that differentiate Baby Boomers, Gen X, Gen Y (Millennials) and Gen Z, as well as the way in which technology has impacted the way we all communicate and relate, Jordana will provide attendees with action steps to help understand, inspire, motivate and engage millennial employees so that different generations can ‘speak the same language’ and work together to achieve the same business goals.

Data Breach - what now? Complying with the Privacy Amendment (Notifiable Data Breaches) Act 2017

Presented by: David Hansen and Michael Gapes

David Hansen
Michael Gapes

Are you aware that if your health or community service loses a hard drive, experiences cyber-crime or provides an unauthorised person with access to patient files, you are now legal obliged to report this data breach? 

The Privacy Amendment (Notifiable Data Breaches) Act 2017 became mandatory earlier this year, requiring all businesses in Australia to notify the Office of the Australian Information Commissioner (OAIC), and any impacted individuals, about all data breaches that are likely to result in serious harm to any individuals whose personal information is involved in the breach.

At this session Michael  Gapes and David Hansen will provide an overview of the Notifiable Data Breaches Scheme, outlining practical instructions on how to comply in the event of a data breach and the steps you can take to protect your service.

Session Presented by the Australian Digital Health Agency

Presented by: Angela Ryan

Session overview TBC.

Angela Ryan

11:30 - 12:30 One Hour Sessions

Moving to the RACGP 5th edition - How to ensure your practice meets less prescriptive standards

Presented by: Dr Janet Fryar and Gary Smith

Session overview TBC

Dr Janet Fryar
Gary Smith
Digital Marketing workshop - Everything you should be doing and everything you shouldn't

Presented by: Ellie Bakker

Ellie Bakker

As the healthcare industry experiences a dramatic shift towards digital technology, patients are relying heavily on digital sources for healthcare information. This is opening up enormous opportunities for healthcare professionals to learn about their patient audiences, build trust and confidence, showcase their skill-set and motivate their behaviour based on a strategic digital marketing approach. Digital marketing is an inexpensive way to surpass the boundaries of traditional marketing and reach your ideal patient.

You should attend if you’d like to learn:

 - Online marketing trends and new opportunities to reach the digital patient,

 - How to ethically use digital marketing (content, social media, Google search, blogs and your website) to attract and retain patients,

 - Digital marketing and staying compliant both with AHPRA and developing a social media policy; and

 - How to set up, use and grow your patient numbers through Facebook advertising.

Walk away with the knowledge and confidence to market your practice online.

Australia's early grave - a blueprint to preventing chronic disease

Presented by: Rosemary Calder AM

Rosemary Calder AM

Chronic disease is responsible for nine out of ten deaths in Australia and almost one third of cases are preventable.  During this session Rosemary Calder, Director of the Australian Health Policy Collaboration (AHPC), will outline the AHPC’s blueprint to taking preventative action.  The blueprint is based on several principles including a systematic approach, evidence based action, tackling inequity and taking a life course approach.  Rosemary will showcase tools your service can use to prevent and detect chronic disease in your patient population.

How you can make shared care work in your health service

Presenter and Session Overview TBC

12:30 - 13:25 Lunch

Afternoon Sessions

13:30 - 14:30 One Hour Sessions

National Safety and Quality Health Services Standards - four years on, what we now know AND The difference between the NSQHS Standards 1st edition and the 2nd edition Standards

Presented by: Margaret Banks

Session overview TBC

Margaret Banks


Keep it Clean! Minimising the risk of healthcare associated infections - an introductory overview

Presented by: Lin Lochead

Lin Lochead

Based on the Australian Standards recommendations and RACGP 5th Edition Standard requirements, the workshop will offer practical methods for implementing the correct sterilisation processes and give participants the working knowledge to implement safe work practices.

Learning Outcomes

 - Understand sterilisation and the Validation Process

 - Identify the difference between appropriate cleaning and disinfection methods

 - Implement monitoring and recording procedures for legal reference

Topics covered are:

- Infection Control

- Cleaning & Disinfection

- Packaging/wrapping

- Tracking systems

- Monitoring the process

- Validation of the process

- Records for legal reference

- Policies and Procedures


14:30 - 15:30 One Hour Sessions

QIC Health and Community Service Standards 7th edition - an overview of how the Standards have changed AND Tips from a Surveyor's perspective.

Presented by: Rachael Pallenberg and Tracy Columb

Session overview TBC

Keep it Clean! Practical methods for implementing correct Sterilisation Processes - advanced level

Presented by: Lin Lochead

Lin Lochead

13:30 - 15:30 Two Hour Sessions

Undergoing practice transformation - practices' experiences of becoming a Health Care Home

Presented by: Dr Nwando Olayiwola and Dr Tina Janamian, Mabli Jones and Melissa Simpson

This session will include an overview of Health Care Homes practice transformation. Experts from the United States and New Zealand will share their recent experiences citing enablers and challenges. There will also be presentations from Stage 1 Health Care Homes – General Practitioners, Practices Nurses and Practice Managers will share their experiences so far in transforming to a Health Care Home. This will be followed by an interactive panel discussion involving transformation experts, the Department of Health and clinicians who will offer insight and explore possible motivators going forward.


Dr Nwando Olayiwola
Dr Tina Janamian
Mabli Jones
Melissa Simpson


Live and Work Mindfully workshop

Presented by: Kate James

Kate James

In this interactive workshop, Kate will introduce the five principles of living and working mindfully. Utilising Positive Psychology and Acceptance and Commitment Therapy as well as recent mindfulness research, Kate will help you to understand how these philosophies can enhance your personal and professional life.

This workshop will support you to:

 - Understand the principles of mindfulness, the benefits and how mindfulness can be used to reduce stress and improve performance and wellbeing.

 - Learn how to be mindful of thoughts and feelings including overcoming judgement and negative thinking.

 - Become aware of the behaviours at work and in your personal life that enhance or inhibit wellbeing.

 - Understand how mindfulness can develop compassion and self-compassion.

 - Take a more conscious approach to long-term planning.

15:35 - 15:55 Afternoon break

16:00 - 17:00 Plenary 2

Addressing the Mental Health of Patients, Family and Friends

Presenter and session overview TBC


17:00 Day one closes

19:00 - 19:30 Pre-dinner Drinks

19:30 - 23:00 Conference Gala Dinner

Conference Gala Dinner

Celebrating AGPAL's 21st birthday with an exciting and entertaining of black tie dress and golden decor. The AGPAL & QIP 2018 Excellence Award winners will be presented, acknowledging the constant hard and dedicated work of many in the health, community and human services industries.


Day 2 - Saturday 19 May

08:00 Registrations Open

08:30 - 09:00 Arrival tea/coffee

09:00 Plenary 3

Know First, Be First, Profit First

Presented by: Craig Rispin

Craig Rispin

Learn about the business, people and technology trends transforming business around the world. Craig will show you the driving forces impacting the health and community industries and give you specific ideas to gain a strategic advantage.

Do you know the major trends that will affect your organisation in the next few years? Do you have a strategy to deal with them? How can you possibly plan without knowing all the driving forces having an impact on your organisation and industry?

See exactly how to profit from the massive changes ahead.

What You’ll Learn:

 - Business, People and Technology Trends Transforming Commerce

 - How These Trends Impact One Another, and Drive Change Faster

 - What the Future of Work Will Be Like – and How to Be Part of It 

 - How to Inspire Your Leaders and Staff to Develop Foresight


10:00 - 10:25 Morning Break

10:30 - 11:30 One Hour Sessions

Practical strategies to support domestic violence victims when your gut feel is 'things aren't right'

Presenter and session overview TBC


11:30 - 12:30 One Hour Sessions

The successful elements of a general practice - how to get ahead

Presented by: Gary Smith

Session overview TBC

Gary Smith
Asking better questions Communications Workshop for Health and Community Service Professionals

Presented by: Lindsay Tighe

Session overview TBC

Lindsay Tighe

10:30 - 12:30 Two Hour Sessions

Business Planning Workshop: How to create a winning business plan and mitigate your risk

Presented by: Riwka Hagen

Session overview TBC

Riwka Hagen
Exploring the NDIS - the facts to date AND Case Study - NDIS in practice; What does it mean for your pratients/clients?

Presented by: Lee Archer

Session overview TBC


12:30 - 13:25 Lunch

13:30 - 14:30 One Hour Sessions

13:30 - 15:30 Two Hour Sessions

Moving to the RACGP 5th edition - How to ensure you comply with less prescriptive Standards (REPEATED)

Presented by: Dr Janet Fryar and Gary Smith

Session overview TBC

Dr Janet Fryar
Gary Smith


Conducting an organisational self-assessment against the Rainbow Tick Standards

Presented by: Pam Kennedy and Sunil Patel

Pam Kennedy
Sunil Patel

How do organisations provide equitable and affirming services, while recognising what is unique to the lives and needs of their LGBTI consumers? What does an LGBTI-inclusive organisation look and feel like? How much is enough? What challenges do organisations face to get there?

This workshop introduces and unpacks the six evidence-based, LGBTI-inclusive practice standards that underpin the Rainbow Tick Program, and what matters to LGBTI people in the provision of appropriate and effective services. Pam will support you to look at how a great service experience and outcome is embedded in your organisation's systems and culture.

This workshop helps to develop knowledge and skills to analyse your organisation’s current systems and practice, and highlights where changes or adjustments could be made to place yourselves further along the continuum of LGBTI-inclusion.

You’ll leave this workshop with a greater insight and understanding of how to improve the service experience of your LGBTI consumers and staff, and have the skills and knowledge to implement these changes across your organisation.

14:30 - 15:30 One Hour Sessions

Navigating a world drowning in data

Presenter and session overview TBC


Case Study - St Vincent Hospitals's experience implementing LGBTIQ Responsiveness

Presented by: Catherine Harrison and Sarah Berriman

Cultural Safety Workshop

Presented by: Clinton Schultz

Workshop: Creating Health Practices that patients love and trust (includes Cybersecurity and Online reputation management)

Presented by: Craig Rispin and Dr Marcus Tan

Craig Rispin

The challenges, opportunities, and trends faced by practitioners continue to evolve in the face of ever-advancing technological advancements. Craig Rispin, Futurist, will delve into what it is likely to look like and the challenges we are set to face. Dr Marcus Tan offers insights on how to keep ahead of the game - building trust along the way. Trust has always been central to an effective healthcare system. Patients must trust practitioners, to offer the best diagnosis and treatment. Likewise, practitioners must trust patients to manage their healthcare, and new technologies being introduced into the healthcare system.

A number of issues and challenges have recently put trust front and centre of the debate around the future of healthcare:

 - A society-wide loss of trust, particularly in established institutions.

 - The role of technology in changing how patients access healthcare, from upending the traditional model of having a lifelong relationship with a family GP to self-diagnosis using search engines and websites and the ability to talk to healthcare experts through messaging apps.

Dr Marcus Tan

 - The ability for patients to provide feedback on practitioners online means that they other patients can access more information to make judgements and decisions.

 - The potential for cyber-security issues, particularly around privacy and consumer data [note recent My Health Record concerns], to damage trust.

15:35 - 15:45 Afternoon break

15:50 - 16:45 Plenary 4

Conductor in Life - Choir of Hard Knocks

Presented by: Levi McGrath

Session overview TBC

Levi McGrath


16:45 - 17:00 Closing the Conference - Wrap up and reflect