AGPAL & QIP
1/20 Railway Terrace,
Milton QLD 4064
Call: 1300 362 111
How do organisations provide equitable and affirming services, while recognising what is unique to the lives and needs of their LGBTI consumers? What does an LGBTI-inclusive organisation look and feel like? How much is enough? What challenges do organisations face to get there?
This workshop introduces and unpacks the six evidence-based, LGBTI-inclusive practice standards that underpin the Rainbow Tick Program, and what matters to LGBTI people in the provision of appropriate and effective services. Pam will support you to look at how a great service experience and outcome is embedded in your organisation's systems and culture.
This workshop helps to develop knowledge and skills to analyse your organisation’s current systems and practice, and highlights where changes or adjustments could be made to place yourselves further along the continuum of LGBTI-inclusion.
You’ll leave this workshop with a greater insight and understanding of how to improve the service experience of your LGBTI consumers and staff, and have the skills and knowledge to implement these changes across your organisation.
Pam works in GLHV’s Rainbow Tick Program. Pam was responsible for the review of the Rainbow Tick Standards and the development of the Rainbow Tick Guide to LGBTI-inclusive practice (2016).
Pam coordinates and co-facilitates the delivery of the HOW2 Program in Victoria. The HOW2 Program assists organisations to undertake cultural change and systems redesign in order to create an LGBTI-inclusive organisation.
Prior to joining GLHV, Pam worked in the accreditation industry, and brings the experience of 20+ years as a manager and clinician across a range of health and community services and jurisdictions to her understanding of quality organisations and services, especially in relation to diversity and inclusion.