AGPAL & QIP 2018 CONFERENCE

MELBOURNE | 17 - 19 MAY

 

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Click the orange to boxes to find out more about our exciting and insightful sessions!

Pre-Conference - Thursday 17 May

08:00 - 10:00 PHN Practice Facilitators Workshop

Please note: this workshop is for PHN Practice Faciliators involved in stage one of Health Care Homes only
PHN Practice Facilitators: supporting practice transformation

Presented by: Walid Jammal and Madeline Jammal, supported by Dr Nwando Olayiwola, Dr Kirsten Meisenger and Dr Tina Janamian

Cost: Complimentary (Note: For PHN Practice Facilitators involved in stage one of the Health Care Homes only)

Dr Walid Jammal
Madeline Jammal

Dr Nwando Olayiwola
Dr Kirsten Meisenger
Dr Tina Janamian

This session will provide an opportunity for valuable networking with the Practice Facilitators currently supporting practice transformation in stage one implementation of the Health Care Homes model in Australian primary care. PHN Practice Facilitators and Health Care Homes trainers will share their experiences and resources on how they have supported practices to build their capacity, prepare the practice team for change management, and facilitate incremental improvements in the quality of care provision for patients with chronic complex conditions.

Proudly sponsored by the Department of Health    

09:00 Registration Open

10:15 - 17:00 Full Day Pre-Conference Workshop

Please note: this workshop is at an additional cost to conference registrations
How to become a high performing general practice or Aboriginal Community Controlled Health Service

Presented by: Dr Nwando Olayiwola, Dr Kirsten Meisenger, Tracey Johnson, Dr Walid Jammal, Madeline Jammal, Renee Blackman and Dr Tina Janamian, with special guests Mabli Jones and Melissa Simpson from Compass Health

Cost: $250 (additional to each conference registration). Please note: Lunch and afternoon tea is provided.

Dr Nwando Olayiwola
Dr Kirsten Meisenger
Tracey Johnson

Dr Walid Jammal
Madeline Jammal
Dr Tina Janamian

Renee Blackman
Mabli Jones
Melissa Simpson

This interactive workshop will incorporate mini sessions on relevant hot topics that will support practice teams and PHN Facilitators on their journey of becoming a high performing general practice or ACCHS. It will draw from the ten building blocks of the high performing primary care framework and other evidence based methods for implementing change to achieve the Quadruple Aim of health. Through these sessions, participants will gain insight, have the opportunity to ask questions and workshop ideas. This workshop will build on the AGPAL stage one Health Care Homes or Health Care Homes Readiness training, revolving around topics which include:

  • Empowering staff for new roles
  • Deep dive into high performing teams
  • Preventing burnout amidst a sea of change
  • Using data to make significant, well-informed changes during practice transformation; and
  • The shift to patient-centred care in Australian primary care practice.

Register for this pre-conference workshop and the duration of the conference at www.agpalqipconference.com.au/register.  To add this workshop to a current registration, contact Madonna at Ozaccom on 1800 814 611 or via email [email protected]

Proudly sponsored by the Department of Health    

13:30 - 15:30 AGPAL Surveyor and QIP Assessor Workshops

Infection Control for AGPAL Surveyors and QIP Health Assessors

Presented by: Lin Lochead

Lin Lochead

Infection Control is a common area of non-compliance for many practices across Australia. This session reviews the Australian Standards recommendations and RACGP Standards 5th edition requirements to provide AGPAL Surveyors with practical methods for supporting practice teams to implement the correct sterilisation processes and safe work practices.

Assessment against the QIC Health and Community Services Standards 7th Edition for QIP Community Assessors

Presented by: Rachael Pallenberg and Tracy Columb

Tracy Columb
Rachael Pallenberg

This session will support QIP Assessors to increase their understanding and interpretation of the new QIC Health and Community Services Standards 7th Edition. Session themes will provide greater insight into evidence requirements and tips to assist with undertaking on-site assessments. Gain practical knowledge and advice on best supporting organisations during the on-site assessment and benefit from discussions with other QIP Assessors and QIP staff around key areas of the QIC Standards.

15:15 Afternoon Tea

15:30 - 16:30 AGPAL Surveyor and QIP Assessor Workshops

RACGP 5th edition: Asking practices the right questions to ensure effective assessment against less prescriptive Standards for AGPAL Surveyors

Presented by: Dr Janet Fryar and Gary Smith

Gary Smith
Dr Janet Fryar

With the 5th edition Standards shifting to contain indicators which are more out-come and patient-centred rather than process-focused, the scope of assessment of these indicators has significantly broadened for surveyors.

This session will provide AGPAL Surveyors with practical techniques, advice and engaging discussions around asking the right questions to support practice teams with providing relevant evidence requirements against the 5th edition Standards.

A guide to AccreditationPro for QIP Community Assessors

Presented by: Tim Neunhoffer, AGPAL and QIP Workforce Manager

Tim Neunhoffer

AccreditationPro is QIP’s online self-assessment and reporting tool used to assist clients and assessors with key components of the accreditation review process. To support quality improvements, QIP is working toward aligning our technological systems and processes to increase efficiencies and will therefore be rolling out the use of AccreditationPro across all programs and frameworks. This session will step QIP Assessors through the functionality of AccreditationPro while highlighting key features to support assessors with assessment processes and report collation.

16:30 - 17:30 AGPAL Surveyor and QIP Assessor Combined Workshop

Online platform demonstration - AGPAL Surveyors and QIP Assessors

Presented by:Tim Neunhoffer, AGPAL and QIP Workforce Manager

Tim Neunhoffer

Following the launch of the AGPAL and QIP accreditation hub for clients, our team are working toward the development of a new AGPAL Surveyor and QIP Assessor online hub.

This update will provide details surrounding how the hub aims to improve upon the current iAssess portal, incorporating a number of new features and functionality to better support our surveyors and assessors such as the nominations process and performance management integration.

A basic demo will be shared and discussions will be encouraged to assist in the guidance of the hub development.

17:30 - 20:00 Welcome Party

Streets of Melbourne - Welcome Party

The Welcome Party will kick start the AGPAL & QIP 2018 Conference and the spirit of Melbourne will be encapsulated by bringing the Melbourne laneway culture indoors for you to enjoy.

Treat your senses with street-food style stalls and live graffiti artists, while the sweet acoustic tones of the Josh Owen Duo, fill the room.

The Welcome Party will also be a hub of networking and socialising as you make new acquaintances and reconnect with old ones.

Join us for an evening of great entertainment and festivities as we launch the AGPAL and QIP 2018 Conference!

Tickets are included in the full conference registration and welcome and conference registration types. To purchase additional or individual tickets ($70.00) contact Madonna at Ozaccom on 1800 814 611 or via email [email protected]

 

Proudly sponsored by CFEP Surveys

Day 1 - Friday 18 May

07:30 Registrations Open

08:00 - 08:20 Arrival tea/coffee

08:15 All Delegates Seated

08:20 - 09:00 Official Opening of the AGPAL & QIP 2018 Conference

09:00 - 10:00 Plenary 1

Getting to Great: Using Innovation to Strengthen the Medical Neighbourhood

Presented by: Dr Nwando Olayiwola

Dr Nwando Olayiwola

In a recent Commonwealth Fund Report, between 1983 & 2014, the percentage of United States physicians practicing alone fell from 41% to 17%, and this trend is also occurring across developed nations. As healthcare in the United States and many other nations shifts from volume to value-based drivers and larger health systems with more accountability, the need to engage the entire medical neighborhood in the care of patients has become increasingly essential. Care coordination, and the integration of primary care with hospital, specialty, diagnostic, pharmacy, social, behavioral, allied health and ancillary services has never been more important.   While many technologies and solutions have been offered to address system shortcomings, in many cases, such approaches have fallen short of expectations.  As we pursue the attainment of the Quadruple Aim – improving the health of populations, demonstrating cost savings, optimizing the experience and satisfaction of the care team, and delivering a better experience of patients – how can we ensure the that patients get the best out of any healthcare system? In essence, how do we move from good, where we are now, to great?

In this session, participants will:

  • Understand current trends in health care delivery, including Patient-Centered Medical Homes, Health Care Homes and the medical neighborhood
  • Understand international comparisons on health care spending and outcomes and how this impacts the Quadruple Aim
  • Be able to identify current gaps in care coordination and integration
  • Develop a framework for strategies to optimize the health care delivery system through innovation and creative, outside of the box solutions

Proudly sponsored by the Department of Health

10:00 - 10:25 Morning Break

Morning Sessions

This session block contains the choice between two one-hour sessions

10:30 - 11:30 One Hour Sessions

Interpreting the RACGP Standards for general practices 5th edition

Presented by: Angela Mason-Lynch

Angela Mason-Lynch

Angela Mason-Lynch from the RACGP Standards Committee will present on the development of the RACGP Standards for general practices 5th edition - a hot-topic across the general practice sector. During this session Angela will provide reasoning as to why the Standards have changed and what the main changes are from the 4th to the 5th editions. With the new Standards placing a greater emphasis on outcomes, Angela will highlight and explain why the 5th edition Standards require practice teams to take a new approach to the on-site accreditation survey.

Inspiring, Engaging and Leading Millennials

Presented by: Jordana Borensztajn

Jordana Borensztajn

For the first time in history, four generations are working together under one corporate roof. What if businesses can learn to harness the power of the next generation and use it to their advantage? By exploring the qualities and traits that differentiate Baby Boomers, Gen X, Gen Y (Millennials) and Gen Z, as well as the way in which technology has impacted the way we all communicate and relate, Jordana will provide attendees with action steps to help understand, inspire, motivate and engage millennial employees so that different generations can ‘speak the same language’ and work together to achieve the same business goals.

Data Breach - what now? Complying with the Privacy Amendment (Notifiable Data Breaches) Act 2017

Presented by: David Hansen and Michael Gapes

Michael Gapes
David Hansen

Are you aware that if your health or community service loses a hard drive, experiences cyber-crime or provides an unauthorised person with access to patient files, you are now legal obliged to report this data breach? 

The Privacy Amendment (Notifiable Data Breaches) Act 2017 became mandatory earlier this year, requiring all businesses in Australia to notify the Office of the Australian Information Commissioner (OAIC), and any impacted individuals, about all data breaches that are likely to result in serious harm to any individuals whose personal information is involved in the breach.

During this session David Hansen and Michael Gapes will provide an overview of the Notifiable Data Breaches Scheme, outlining practical instructions on how to comply in the event of a data breach and the steps you can take to protect your service.

The expansion of My Health Record – What you need to know

Presented by: Angela Ryan

Angela Ryan

By the end of 2018, every Australian will have a My Health Record, unless they choose not to.

Approximately 23% of Australia's population are currently registered for a My Health Record, over 5.5 million people already have one, and over 18,000 new records are being created every week.

Real and ongoing benefits from My Health Record will be felt over time, as more and more health information is added to a person’s My Health Record.  Angela Ryan - GM Clinical Strategy of the Australian Digital Health Agency will provide an update on the My Health Record Expansion Program and be available to answer any questions you may have about the implementation of this program.

 

11:30 - 12:30 One Hour Sessions

Moving to the RACGP 5th edition - How to ensure your practice meets less prescriptive Standards (REPEATED ON DAY 2)

Presented by: Dr Janet Fryar and Gary Smith

Gary Smith
Dr Janet Fryar

With thousands of practice teams preparing to assess against the RACGP Standards for general practices 5th edition, experienced industry professionals and AGPAL Surveyors, Dr Janet Fryer and Gary Smith will use this session to break down a number of the less prescriptive 5th edition Standards. As the 5th edition Standards are now less prescriptive, this session will provide insights into practical ways your team can demonstrate evidence requirements under this new structure while providing you with key interpretations and applicability. 

Social media workshop - how to use digital marketing to reach your community and attract and retain patients

Presented by: Ellie Bakker

Ellie Bakker

As the healthcare industry experiences a dramatic shift towards digital technology, patients are relying heavily on digital sources for healthcare information. This is opening up enormous opportunities for healthcare professionals to learn about their patient audiences, build trust and confidence, showcase their skill-set and motivate their behaviour based on a strategic digital marketing approach. Digital marketing is an inexpensive way to surpass the boundaries of traditional marketing and reach your ideal patient.

You should attend if you’d like to learn:

  • Online marketing trends and new opportunities to reach the digital patient,
  • How to ethically use digital marketing (content, social media, Google search, blogs and your website) to attract and retain patients,
  • Digital marketing and staying compliant both with AHPRA and developing a social media policy; and
  • How to set up, use and grow your patient numbers through Facebook advertising.

Walk away with the knowledge and confidence to market your practice online.

Australia's early grave - a blueprint to preventing chronic disease

Presented by: Rosemary Calder AM

Rosemary Calder AM

Chronic disease is responsible for nine out of ten deaths in Australia and almost one third of cases are preventable.  During this session Rosemary Calder, Director of the Australian Health Policy Collaboration (AHPC), will outline the AHPC’s blueprint to taking preventative action.  The blueprint is based on several principles including a systematic approach, evidence based action, tackling inequity and taking a life course approach.  Rosemary will showcase tools your service can use to prevent and detect chronic disease in your patient population.

Implementing shared care - tips from a panel

Presented by: Assoc Prof Michael Greco, Dr Nwando Olayiwola, Dr Tina Janamian, Angela Ryan, Tracey Johnson, Maja Ajdukovic and Damian Ferrie

Damian Ferrie
Maja Ajdukovic
Tracey Johnson

 

Dr Tina Janamian
Angela Ryan
Assoc Prof Michael Greco
Dr Nwando Olayiwola

If you are keen to learn tips on how you can effectively implement shared care within your health service, this interactive session is for you!

How can you ensure the shared care is patient centric?  What are some shared care tools and resources that you can use to improve implementation of shared care?  What are some practical ways to improve the flow of information across sectors to enable better communication between service providers and a seamless patient journey?

Join this expert panel to learn their tips for implementing shared care to improve care coordination, continuity, and patient experience.

12:30 - 13:25 Lunch

Afternoon Sessions

This session block contains the choice between two one-hour sessions or one two-hour session

13:30 - 14:30 One Hour Sessions

The National Safety and Quality Health Service standards - What we have learnt from the implementation of the first edition and new aspects of the second edition
Margaret Banks

Presented by: Margaret Banks

Launched originally in 2011 by the Australian Commission on Safety and Quality in Health Care (the Commission) the National Safety and Quality Health Service (NSQHS) Standards aim to protect the public from harm and improve the safety and quality of health care provided across Australia.

In this session Margaret Banks, the Director of the National Standards Program at the Commission, will provide an overview of the impact of the first edition of the NSQHS Standards. She will also cover development and intent of the second edition of the NSQHS Standards and the resources being developed to support their implementation.

Assessment to the NSQHS Standards (second edition) will commence in January 2019. There are to be significant changes to the processes of accreditation with the introduction of these Standards, which Margaret will outline.

Margaret Banks will share her knowledge and experience in the development of the NSQHS Standards, discussing what this will mean for organisations undergoing accreditation.

Keep it Clean! Minimising the risk of healthcare associated infections - an introductory overview

Presented by: Lin Lochead

Lin Lochead

Based on the requirements and recommendations of the Australian Guidelines for the Prevention and Control of Infection in Healthcare and the RACGP Standards 5th edition, this workshop will offer practical introductory methods for implementing the correct sterilisation processes while giving participants the working knowledge to implement safe work practices.

In this introductory session key learning outcomes will allow participants to:

  1. Understand basic infection transmission and prevention
  2. Identify the difference between appropriate cleaning and disinfection methods
  3. Implement monitoring and recording procedures for legal reference

To support achievement of these learning outcomes, this session will touch on topics which include:

  • Infection transmission
  • Infection Control
  • Cleaning & Disinfection
  • Records for legal reference
  • Policies and Procedures

14:30 - 15:30 One Hour Sessions

QIC Health and Community Service Standards 7th Edition - an overview of how the Standards have changed AND tips from an assessor’s perspective

Presented by: Rachael Pallenberg and Tracy Columb

Rachael Pallenberg
Tracy Columb

QIC Health and Community Services Standards 7th Edition support a wide range of organisations to improve consumer and community engagement, diversity and cultural appropriateness, management systems, governance and service delivery, while committing to a cycle of continuous quality improvement.

This session will provide attendees with an overview of the QIC Standards 7th Edition while placing focus on two of the new Standards - diversity and cultural appropriateness, and consumer and community engagement.

Gain practical advice from QIP Staff and a QIP Assessor around relevant evidence requirements and strategies to support organisations with preparing for their assessment.  

Keep it Clean! Practical methods for implementing correct sterilisation processes - advanced level

Presented by: Lin Lochead

Lin Lochead

Based on the requirements and recommendations of the Australian Guidelines for the Prevention and Control of Infection in Healthcare and the RACGP Standards 5th edition, this workshop will offer practical advanced methods for implementing the correct sterilisation processes while giving participants the working knowledge to implement safe work practices.

In this advanced session key learning outcomes will allow participants to:

  1. Implementation of instrument cleaning procedures
  2. Understand sterilisation and the Validation Process
  3. Implement monitoring and recording procedures for legal reference

To support achievement of these learning outcomes, this session will touch on topics which include

  • Instrument cleaning processes
  • Packaging/wrapping
  • Tracking systems
  • Monitoring the process
  • Validation of the process
  • Records for legal reference
  • Policies and Procedures

13:30 - 15:30 Two Hour Sessions

Undergoing practice transformation - practices' experiences of becoming a Health Care Home

Presented by: Dr Nwando Olayiwola, Dr Tina Janamian, Mabli Jones, Melissa Simpson, Tracey Johnson and Dr Walid Jammal

Dr Nwando Olayiwola
Dr Tina Janamian
Mabli Jones
Melissa Simpson
Dr Walid Jammal
Janet Quigley
Tracey Johnson

This session will include an overview of Health Care Homes practice transformation. Experts from the United States and New Zealand will share their recent experiences citing enablers and challenges. There will also be presentations from Stage 1 Health Care Homes – General Practitioners, Practices Nurses and Practice Managers will share their experiences so far in transforming to a Health Care Home. This will be followed by an interactive panel discussion involving transformation experts, the Department of Health and clinicians who will offer insight and explore possible motivators going forward.

Proudly sponsored by the Department of Health

Live and work mindfully workshop

Presented by: Kate James

Kate James

In this interactive workshop, Kate will introduce the five principles of living and working mindfully. Utilising Positive Psychology and Acceptance and Commitment Therapy as well as recent mindfulness research, Kate will help you to understand how these philosophies can enhance your personal and professional life.

This workshop will support you to:

  • Understand the principles of mindfulness, the benefits and how mindfulness can be used to reduce stress and improve performance and wellbeing.
  • Learn how to be mindful of thoughts and feelings including overcoming judgement and negative thinking.
  • Become aware of the behaviours at work and in your personal life that enhance or inhibit wellbeing.
  • Understand how mindfulness can develop compassion and self-compassion.
  • Take a more conscious approach to long-term planning.

15:35 - 15:55 Afternoon break

16:00 - 17:00 Plenary 2

Mental health reform: a Never Ending Story? What will it take to be a mentally healthier nation?

Presented by: Prof. John Mendoza

Prof John Mendoza

The journey of mental health reform in Australia is a long and discontinuous one. Closing the old stand alone psychiatric hospitals and moving to a community based model of mental health care has not resulted in better mental health or improved quality of life for all of those in our community with severe mental conditions. Good care for the nearly 700,000 Australians with a severe condition, remains something of a lucky dip. Too few Australians with a need for mental health care access any care and for those that do, only some gain sustained improvements and enjoy contributing lives.

Join John Mendoza to learn what can be done at a policy level, within the health and community service sectors, and at a practice or service level, to create a mentally healthier and more resilient nation.

Proudly sponsored by our Platinum Sponsor - HealthEngine

17:00 Day one closes

19:00 - 19:30 Pre-dinner Drinks

19:30 - 23:00 Conference Gala Dinner

Gala Dinner

Our Gala Dinner is destined to be the highlight of the conference social events! The evening sets the scene for AGPAL's 21st birthday while captivating our conference theme 'Celebrate Quality'. The AGPAL and QIP 2018 Excellence Awards will be awarded on the evening, with a number of organisations being acknowledged and commended for their excellent efforts and constant strive for improvement.

Enjoy a delicious three course meal, drinks and great company as you unwind and take a night off to relax.

Bring your dancing shoes to enjoy the live music from a dynamic Melbourne based 8 piece band who are sure to get you on your feet celebrating!

Tickets are included in full conference registration type only. To purchase additional or individual tickets ($190.00) contact Madonna at Ozaccom on 1800 814 611 or via email [email protected]

Proudly sponsored by HMED Consult

 

 

Day 2 - Saturday 19 May

08:00 Registrations Open

08:30 - 09:00 Arrival tea/coffee

09:00 Plenary 3

Know First, Be First, Profit First

Presented by: Craig Rispin

Craig Rispin

Learn about the business, people and technology trends transforming business around the world. Craig will show you the driving forces impacting the health and community industries and give you specific ideas to gain a strategic advantage.

Do you know the major trends that will affect your organisation in the next few years? Do you have a strategy to deal with them? How can you possibly plan without knowing all the driving forces having an impact on your organisation and industry?

See exactly how to profit from the massive changes ahead:

  • Business, people and technology trends transforming commerce
  • How these trends impact one another, and drive change faster
  • What the future of work will be like – and how to be part of it
  • How to inspire your leaders and staff to develop foresight

Proudly sponsored by our Platinum Sponsor - HealthEngine

 

10:00 - 10:25 Morning Break

Morning Sessions

This session block contains the choice between two one-hour sessions or one two-hour session

10:30 - 11:30 One Hour Sessions

Practical strategies to put in place when you suspect that a person is experiencing family or domestic violence

Presented by: Felicity Rorke

Felicity Rorke

Are you adequately equipped to identify and respond to people who are experiencing or who have previously experienced family violence? If not, join Felicity Rorke, Director of Domestic Violence Resource Centre Victoria, to learn some practical strategies you can put in place when your instinct tells you a patient, colleague, family member or friend is experiencing family violence.

Felicity’s presentation will provide information about identifying the risks associated with family violence, as well as the knowledge to support women to think about their own and their children’s ongoing safety. Information will be provided on appropriate referrals to Family Violence Specialist services and best practice approaches to working with perpetrators and how services can avoid practices which collude with perpetrator tactics.

Workshop - Becoming more kind to your mind - a mental health workshop for health and community service professionals

Presented by: Prof John Mendoza

Prof John Mendoza

Health and community service workers focus everyday on caring for patients/consumers and their family or carers. The increasing complexity and acuity of many patients’/ clients’ needs, while operating in a tightening fiscal environment, places additional pressure on them. Furthermore, stressful and traumatic incidents can increase the risks of stress related disorders for health and community service workers.

This one hour workshop facilitated by John Mendoza will explore practical ways to be kind to your mind and build self-care into your daily personal and workplace life.

 

11:30 - 12:30 One Hour Sessions

The elements of a successful general practice - how to get ahead!

Presented by: Gary Smith

Gary Smith

Keeping up with day-to-day practice operations is a busy task. When was the last time you stopped to think about the opportunities available to support you in becoming an even higher-performing practice? In this session, AGPAL Surveyor & Practice Manager, Gary will provide attendees with a well-rounded understanding of what is involved in running a successful general practice. You will become equipped with easy to implement strategies and tips to give your team that high performing edge.

Asking better questions - communications workshop for health and community services professionals

Presented by: Lindsay Tighe

Lindsay Tighe

Communication typically consists of too much telling and not enough asking, which is, undoubtedly, one of the biggest inhibitors of people in our communities taking responsibility for their own decisions, health and well-being. Professional practices that do not utilise asking 'Better Questions' will not facilitate empowered interactions, resulting in others being less engaged and motivated, and more dependent upon services

By enabling health and community service professionals to become more conscious of their communication the 'Better Questions' philosophy enables increased recognition of when and how to ask (the right) questions as opposed to advice giving or telling.

These simple yet highly effective communication strategies facilitate people to tap into their potential and resourcefulness, leading to them to become more motivated, responsible, feeling more valued, engaged, respected and ultimately healthier people!

By attending this session with Lindsay you will:

  • Recognise habitual patterns of response in your conversations
  • Understand the impact of asking vs telling
  • Learn the benefits to being a Better Questioner
  • Be given practical tips and strategies that can be applied immediately for better results

10:30 - 12:30 Two Hour Sessions

Business Planning Workshop: How to create a winning business plan and mitigate your risk

Presented by: Riwka Hagen and Mark Brommeyer

Mark Brommeyer
Riwka Hagen

 

In this session, Riwka Hagen, with support from Mark Brommeyer, will deliver a two hour practical workshop, guiding participants through the process of developing a business plan.

Business planning will provide your team with a process to identify and set goals, consider strategic and big picture approaches in your day-to-day operations. You can then monitor and review progress against your objectives, ascertain opportunities and potential risks while working together as a team to succeed

The business planning process provides an opportunity for your team to take a step back to consider what is currently working within your organisation and what needs improving.

While relevant to all organisations, Riwka and Mark will also reference how business planning will support practice teams in meeting the relevant new RACGP Standards 5th edition indicator requirements.

 

Exploring the NDIS and the implications for your patients and clientele

Presented by: Lee Archer

Lee Archer

If you want to know more about the National Disability Insurance Scheme (NDIS) and the implications for your patients and clientele then this session is a must. Hear from Lee Archer about the ins and outs of the roll-out of the NDIS and the Productivity Commission’s recent report. Lee previously worked for the National Disability Insurance Agency, is a strong believer in the intent of the NDIS and is passionate about improving the well-being of people with disability. Comprehensive discussion will follow Lee’s presentation and you will have the opportunity to ask questions.

12:30 - 13:25 Lunch

Afternoon Sessions

This session block contains the choice between two one-hour sessions or one two-hour session

13:30 - 14:30 One Hour Sessions

Moving to the RACGP Standards 5th edition – how to ensure your practice meets less prescriptive Standards (REPEATED FROM DAY 1)

Presented by: Dr Janet Fryar and Gary Smith

Dr Janet Fryar
Gary Smith

With thousands of practice teams preparing to assess against the RACGP Standards for general practices 5th edition, experienced industry professionals and AGPAL Surveyors, Dr Janet Fryer and Gary Smith will use this session to break down a number of the less prescriptive 5th edition Standards. As the 5th edition Standards are now less prescriptive, this session will provide insights into practical ways your team can demonstrate evidence requirements under this new structure while providing you with key interpretations and applicability.

Conducting an organisational self-assessment against the Rainbow Tick Standards

Presented by: Pam Kennedy and Sunil Patel

Pam Kennedy
Sunil Patel

How do organisations provide equitable and affirming services, while recognising what is unique to the lives and needs of their LGBTI consumers? What does an LGBTI-inclusive organisation look and feel like? How much is enough? What challenges do organisations face to get there?

This session introduces and unpacks the six evidence-based, LGBTI-inclusive practice standards that underpin the Rainbow Tick Program, and what matters to LGBTI people in the provision of appropriate and effective services. Pam and Sunil will support you to look at how a great service experience and outcome is embedded in your organisation's systems and culture.

This session will help you to develop the knowledge and skills to analyse your organisation’s current systems and practice, and highlights where changes or adjustments could be made to place yourselves further along the continuum of LGBTI-inclusion.

 

14:30 - 15:30 One Hour Sessions

Drowning in data - how to use it to improve your health service

Presented by: Associate Professor Christopher Pearce and Brendon Wickham

Brendon Wickham
Assoc Prof Christopher Pearce

The amount of data in healthcare is increasing at an astonishing rate; it is understandable some healthcare practitioners and staff become overwhelmed when considering how to manage data to improve the quality of care of their patients. What data is needed to improve patient outcomes? How can health facilities work smarter and more efficiently with data? What is the most cost-effective way to data cleanse? In this session Associate Professor Christopher Pearce and Brendon Wickham and will answer these questions and more, providing an overview of what is currently occurring in the healthcare informatics space along with practical advice as to how you can use data to get the best outcome for your patients.

 

Case Study - St Vincent Hospitals's experience implementing LGBTIQ Responsiveness
Sarah Berriman
Catherine Harrison

Presented by: Catherine Harrison and Sarah Berriman

Learn about St Vincent Hospital mental health service’s journey to develop their workforce to deliver lesbian, gay, bi-sexual, transgender, intersex and queer (LGBTIQ) responsive practice.

Catherine Harrison and Sarah Berriman will share with you the outcomes of this project including some of the challenges along the way, in addition to specific examples which may support your practice/ service to become more LGBTIQ responsive.  

 

13:30 - 15:30 Two Hour Sessions

Building organisational cultural competence workshop
Siri Gunawardana

Presented by: Siri Gunawardana

Diversity is a reality. Being culturally competent in today’s multicultural and globalised world is essential to provide appropriate care.

This session will show you how you can improve your organisation’s response to culturally and linguistically diverse clients and communities.  In particular, you will learn cultural competency strategies and how to incorporate these into services, programs and systems. You will also learn how to improve cultural inclusion and incorporate the cultural competency framework into your organisational structures and policies.

This cultural competency framework can support you to meet the respective cultural responsiveness, quality improvement and diversity planning requirements of a range of standards including the RACGP Standards for general practices 5th edition, QIC Health and Community Services Standards 7th edition, Human Services Standards and the National Standards for Mental Health Services.

 

Workshop: Creating health practices that patients love and trust (includes cybersecurity and online reputation management)

Presented by: Craig Rispin and Dr Marcus Tan

Dr Marcus Tan
Craig Rispin

The challenges, opportunities, and trends faced by practitioners continue to evolve in the face of ever-advancing technological advancements. Craig Rispin, Futurist, will delve into what it is likely to look like and the challenges we are set to face. Dr Marcus Tan offers insights on how to keep ahead of the game - building trust along the way. Trust has always been central to an effective healthcare system. Patients must trust practitioners, to offer the best diagnosis and treatment. Likewise, practitioners must trust patients to manage their healthcare, and new technologies being introduced into the healthcare system.

A number of issues and challenges have recently put trust front and centre of the debate around the future of healthcare:

  • A society-wide loss of trust, particularly in established institutions.
  • The role of technology in changing how patients access healthcare, from upending the traditional model of having a lifelong relationship with a family GP to self-diagnosis using search engines and websites and the ability to talk to healthcare experts through messaging apps.
  • The ability for patients to provide feedback on practitioners online means that they other patients can access more information to make judgements and decisions.
  • The potential for cyber-security issues, particularly around privacy and consumer data [note recent My Health Record concerns], to damage trust.

15:35 - 15:45 Afternoon break

15:50 - 16:45 Plenary 4

A place, a family, a voice: overcoming hardships with the power of music

Presented by: Levi McGrath

Levi McGrath

Our final plenary session is heartfelt and guaranteed to move and inspire you!

Levi McGrath, Assistant Music Director and the Aria, Logie and Helpmann Award winning Choir of Hard Knocks will take centre stage, sharing their stories of hardship and hope experienced by their members who have faced homelessness, addiction and mental illness.

It certainly takes a special type of person to dedicate their life to the happiness of others. Having worked with former Ugandan child soldiers and on home soil with Australia's homeless community, Levi is committed to sharing the global language of music to create positive change and social justice for those who been marginalised.  

Levi and the Choir of Hard Knocks will inspire us with heartfelt stories of truth, simple acts of kindness that can really make a difference in the lives of others, the incredible power of music and its ability to bring a smile to our faces while creating a sense of connection amongst us all. 

Proudly sponsored by our Gold Sponsor - MEDIPROTECT

16:45 - 17:00 Conference close – wrap up and reflection